Analyzing Usability Alternatives in Multi-criteria Decision Making During ERP Training

Lack of high-level usability awareness often leads the e-business communities to a missing relative assessment of capability of collaborative businesses effectively in terms of achieving strategic and competitive advantages. In this paper, we propose a new strategic framework for an evolutionary Collaborative Space of Opportunities (CSO) whilst using a Telecollaboration (TC) business system during Enterprise Resource Planning (ERP) training. Initially, we apply Callos´s General System Theory (GST) with the description of logistics elements of this framework. Next, we provide a business logistics management perspective within CSO, addressing organizational effectiveness, technology integration control efficiency and user satisfaction. This includes formation of co- evolutionary loops to induce the apparent system usability objectives to explore the emergence of business logistics portfolios and technology integration control profiles of the users. We then describe our proposed Collaborative Space of Opportunities Matrices (CSOM) to analyse the apparent usability alternatives in this multi-criteria decision making environment. In this context, we apply the general form of Saaty´s Analytic Hierarchy Process (AHP) to demonstrate how these matrices could be used as a generic elicitation tool. It is here, we provide a set of systematic, explicit, rigorous and robust reinforcement mechanisms for quantifying and prioritizing the Decision elements (De) involved. We assume that the exposition on AHP has the Business process Re- engineering (BPR) effect to measure and synthesize the often conflicting apparent usability objectives and alternatives of a TC business system during ERP training.