Ask an Expert: Mobile Workspaces for Collaborative Troubleshooting

Author

Paul, Sharoda A. ; Bolinger, Joe W.

fYear

2015

fDate

5-8 Jan. 2015

Firstpage

442

Lastpage

451

Abstract

A key driver of enterprise adoption of consumer mobile devices is their potential to support collaboration. However, today there is little understanding of how well mobile devices support collaborative work activities in the enterprise. We present Ask an Expert, a tablet-based collaboration application for mobile industrial workers. Ask an Expert combines communication channels and content sharing tools in persistent ´spaces´ to support collaborative troubleshooting between remote workers. We describe the user-centered design of Ask an Expert and provide design recommendations for mobile collaboration applications. We also discuss findings from preliminary user evaluations.

Keywords

groupware; mobile computing; user centred design; collaborative troubleshooting; collaborative work activity; communication channel; consumer mobile device; content sharing tool; design recommendation; enterprise adoption; mobile collaboration; mobile industrial worker; mobile workspace; tablet-based collaboration application; user-centered design; Collaboration; Mobile communication; Mobile handsets; Peer-to-peer computing; Power generation; Prototypes; Real-time systems; collaborative troubleshooting; industrial internet; mobile collaboration; tablets;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences (HICSS), 2015 48th Hawaii International Conference on

Conference_Location

Kauai, HI

ISSN

1530-1605

Type

conf

DOI

10.1109/HICSS.2015.60

Filename

7069709