Enhanced Human-Computer Interaction for Business Applications on Mobile Devices: A Design-Oriented Development of a Usability Evaluation Questionnaire

Over the last few years mobile technology has gained enormous growth in the field of human-computer interaction as it became an essential part of our society´s everyday life. Specific mobile characteristics such as availability, computational power, or high-resolution displays make these devices very useful, even in a business environment. However, usability plays a crucial role when it comes to software design for human-computer interaction with mobile devices. In order to achieve a high level of usability in user interfaces of application software, it is essential to ensure usability quality during the development process. Therefore, we have developed a specific questionnaire for evaluating the usability of mobile business apps as well as a corresponding Web-based software tool for simplifying the assessment. In this paper, we follow a design science research approach and evaluate our designed artifacts in expert interviews where we demonstrate the utility and applicability of the questionnaire and tool.