DocumentCode :
2192524
Title :
Research on the Business Intelligent Operation Modes in Modern Service Industry
Author :
Wang, Li ; Song, Mei ; Song, Junde ; Li, Yan ; Yang, Ling
Author_Institution :
Beijing Univ. of Posts & Telecommun., Beijing
fYear :
2008
fDate :
8-11 July 2008
Firstpage :
673
Lastpage :
677
Abstract :
In order to solve the existing problems of Modern service Operation Support System (MOSS) in Modern Service industry, such as lacking of intelligent decision-making capability, this paper brings us a group of business intelligent operation modes. Firstly, this paper presents a prediction and clustering operation mode for the enterpri.se users, so as to help the sellers to manage operating status to prevent the employees from decreasing. Secondly, this paper puts forward a general evaluating operation mode, which provides the referenced values for the buyers according to the consumers´ preference. Finally, the association operation mode is given, which calculates the association of service components so as to make optimized service process for MOSS administrators.
Keywords :
competitive intelligence; customer services; service industries; business intelligent operation modes; consumer preference; intelligent decision-making capability; modern service industry; modern service operation support system; Business Intelligent; Modern service; Operation mode;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Computer and Information Technology Workshops, 2008. CIT Workshops 2008. IEEE 8th International Conference on
Conference_Location :
Sydney, QLD
Print_ISBN :
978-0-7695-3242-4
Electronic_ISBN :
978-0-7695-3239-1
Type :
conf
DOI :
10.1109/CIT.2008.Workshops.121
Filename :
4568581
Link To Document :
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