Title :
Introduction to the Service Analytics Minitrack
Author :
Fromm, Hansjoerg ; Setzer, Thomas
Abstract :
The Minitrack on Service Analytics is part of the Decision Analytics, Mobile Services and Service Science Track of the 48th Annual Hawaii International Conference on System Sciences (HICSS-48) on January 5-8, 2015. Service Analytics describe all processes of capturing, processing, and analyzing data taken from a service system -- in order to improve, extend, and personalize the service provided and to create new value for both the provider and the customer.
Keywords :
Automotive engineering; Data mining; Medical services; Mobile communication; Radiofrequency identification; Smart phones; Telematics; Big Data Analytics; Service Analytics; Service Science;
Conference_Titel :
System Sciences (HICSS), 2015 48th Hawaii International Conference on
Conference_Location :
HI, USA
DOI :
10.1109/HICSS.2015.161
