Research on Service Ecosystems: State of the Art

Author

Liu, Pingfeng ; Nie, Guihua

Author_Institution

Dept. of E-Bus., Wuhan Univ. of Technol., Wuhan, China

fYear

2009

fDate

20-22 Sept. 2009

Firstpage

1

Lastpage

4

Abstract

In this paper the state of the art of service ecosystems is explored. Since the theory of service and service system is the premise on which the research on service ecosystems is based, the most recent developments in the theory of service and service system are presented first to understand the essence of service and characteristics of service systems. Then the most recent developments of service ecosystems research are discussed from two aspects: business aspect and technology aspect. The shortcomings of current theory and methodology in service ecosystems are analyzed before we finally propose the research prospect for service ecosystems which consists of four interrelated levels: the model of customer service value perception and the preference acquiring algorithm, the model of value propagation in service value network, the co-evolution model of service ecosystems, and the analysis and control framework of service ecosystems.

Keywords

adaptive systems; customer services; large-scale systems; business aspect; customer service value perception; preference acquiring algorithm; service ecosystems; service system; service theory; service value network; technology aspect; Adaptive systems; Algorithm design and analysis; Content addressable storage; Customer service; Economic forecasting; Ecosystems; Engineering management; Government; Proposals; Technological innovation;

fLanguage

English

Publisher

ieee

Conference_Titel

Management and Service Science, 2009. MASS '09. International Conference on

Conference_Location

Wuhan

Print_ISBN

978-1-4244-4638-4

Electronic_ISBN

978-1-4244-4639-1

Type

conf

DOI

10.1109/ICMSS.2009.5305525

Filename

5305525