Author_Institution :
Dept. of Inf. Manage., DongHua Univ., Shanghai, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This paper seeks to analyze the drivers, the objectives, and the implications of service science. Rising importance of service in world economy, growing demand for service innovation, and infusion of business, technology and people lay the foundation of service science. As a multidisciplinary field, service science brings together knowledge from diverse areas by melding technology with business processes and organization. Service science embraces new mindset: service dominant logic, which builds the philosophical foundation of service science. Service system is the theoretical foundation. To facilitate the service science education, research and application, joint efforts from business, industry, governments, and academia are challenged. A framework model of service science is built, to show the drivers, stakeholders and implications of service science.
