Software maintenance metrics: a case study

Author

Pigoski, Thomas M. ; Nelson, Lauren E.

Author_Institution

Tech. Software Services Inc., Pensacola, FL, USA

fYear

1994

fDate

19-23 Sep 1994

Firstpage

392

Lastpage

401

Abstract

With the advent of total quality management (TQM) organizations are using metrics to improve quality and productivity. Software maintenance organizations are no exception. In 1987 the US Navy established a centralized software support activity (SSA) to provide software maintenance for cryptologic systems. At that time two systems were supported and a software maintenance metrics program was established to support the goals of the SSA. This experience report provides a case study of the software maintenance metrics program over a six year period. It provides insights and lessons learned after supporting two systems for their entire maintenance phase

Keywords

cryptography; military computing; software maintenance; software metrics; software quality; SSA; TQM; US Navy; case study; centralized software support activity; cryptologic systems; experience report; maintenance phase; software maintenance metrics; software maintenance organizations; total quality management; Cryptography; Military data processing; Software development management; Software maintenance; Software metrics; Software quality;

fLanguage

English

Publisher

ieee

Conference_Titel

Software Maintenance, 1994. Proceedings., International Conference on

Conference_Location

Victoria, BC

Print_ISBN

0-8186-6330-8

Type

conf

DOI

10.1109/ICSM.1994.336755

Filename

336755