Title :
Software maintenance metrics: a case study
Author :
Pigoski, Thomas M. ; Nelson, Lauren E.
Author_Institution :
Tech. Software Services Inc., Pensacola, FL, USA
Abstract :
With the advent of total quality management (TQM) organizations are using metrics to improve quality and productivity. Software maintenance organizations are no exception. In 1987 the US Navy established a centralized software support activity (SSA) to provide software maintenance for cryptologic systems. At that time two systems were supported and a software maintenance metrics program was established to support the goals of the SSA. This experience report provides a case study of the software maintenance metrics program over a six year period. It provides insights and lessons learned after supporting two systems for their entire maintenance phase
Keywords :
cryptography; military computing; software maintenance; software metrics; software quality; SSA; TQM; US Navy; case study; centralized software support activity; cryptologic systems; experience report; maintenance phase; software maintenance metrics; software maintenance organizations; total quality management; Cryptography; Military data processing; Software development management; Software maintenance; Software metrics; Software quality;
Conference_Titel :
Software Maintenance, 1994. Proceedings., International Conference on
Conference_Location :
Victoria, BC
Print_ISBN :
0-8186-6330-8
DOI :
10.1109/ICSM.1994.336755
