Title :
Using TL 9000 measurements [telecommunication industry quality standards]
Author :
Morrow, Richard ; Dandekar, Ashok
Author_Institution :
Texas Univ., Dallas, TX, USA
Abstract :
This paper describes how the University of Texas at Dallas (USA) is developing two indices, the telecom performance index (TPI) and telecom quality index (TQI) that measure total telecommunications industry performance. These indices will measure the impact of TL 9000 on the telecommunications industry. TL 9000 is expected to greatly improve the quality of telecommunications products while simultaneously driving down costs in the industry
Keywords :
measurement standards; product development; quality control; telecommunication equipment; TL 9000 measurements; Telecom Performance Index; Telecom Quality Index; USA; telecommunication industry quality standards; telecommunications industry performance; telecommunications products development; Communication industry; Communication standards; Costs; Data security; Measurement standards; Performance analysis; Software measurement; Standards organizations; Telecommunication network reliability; Telecommunication standards;
Conference_Titel :
Reliability and Maintainability Symposium, 2002. Proceedings. Annual
Conference_Location :
Seattle, WA
Print_ISBN :
0-7803-7348-0
DOI :
10.1109/RAMS.2002.981689
