A Study of the Critical Factors That Impact Users Satisfaction in ERP Implementations in China

Author

Zhou, Xiaohong ; Sun, Gang

Author_Institution

Dept. of Manage., Anhui Univ. of Technol. & Sci., Wuhu, China

fYear

2009

fDate

26-28 Dec. 2009

Firstpage

2824

Lastpage

2826

Abstract

Enterprise Resource Planning (ERP) is an enterprise-wide information system that integrates and controls all the business processes in the entire organization. The issues of ERP implementation have been given much attention due to its high failure rate. The ERP literature has reported that many ERPs\´ users were not satisfied with system and "users\´ resistance" was identified as a main factor for ERP failure. This research investigates the Critical factors that impact user satisfaction in ERP implementations. A conceptual model that determines the critical factors which influence users\´ satisfaction will be developed. It can be expected to provide valuable guidelines to support management for organisations while taking decisions regarding the implementation of ERP.

Keywords

enterprise resource planning; information systems; China; ERP failure; ERP implementations; business processes; conceptual model; critical factors; enterprise resource planning; enterprise-wide information system; users satisfaction; Cities and towns; Control systems; Data analysis; Enterprise resource planning; Regression analysis; Resists; Resource management; Technology management; Technology planning; Testing;

fLanguage

English

Publisher

ieee

Conference_Titel

Information Science and Engineering (ICISE), 2009 1st International Conference on

Conference_Location

Nanjing

Print_ISBN

978-1-4244-4909-5

Type

conf

DOI

10.1109/ICISE.2009.176

Filename

5454787