DocumentCode
2216095
Title
Studying on the Factors Affecting Consumer Happiness
Author
Xie Fenghua ; Yao Xianguo
Author_Institution
Coll. of Public Adm., Zhejiang Univ., Hangzhou, China
fYear
2009
fDate
26-28 Dec. 2009
Firstpage
3080
Lastpage
3083
Abstract
We believe that consumption is an important area in people´s lives and is a basic building block in the organization of our society. Basically, we want consumer happiness to represent the pleasure individuals draw from exchanging their money for goods and services. Therefore we stress the importance of the hedonic perspective of consumption by creating the consumer happiness construct. The theoretical developments utilized within the study are drawn from linguistics. The analysis provides evidence that consumer happiness can be affected by brand, service quality, perceived value and consumer involvement. So the companies and marketers can think over the four ways which is got from the study to improve the level of consumer happiness.
Keywords
consumer behaviour; customer satisfaction; brand; consumer happiness; consumer involvement; consumption hedonic perspective; linguistics; perceived value; service quality; Books; Educational institutions; Information science; Mirrors; Reflection; Stress;
fLanguage
English
Publisher
ieee
Conference_Titel
Information Science and Engineering (ICISE), 2009 1st International Conference on
Conference_Location
Nanjing
Print_ISBN
978-1-4244-4909-5
Type
conf
DOI
10.1109/ICISE.2009.1146
Filename
5454871
Link To Document