• DocumentCode
    2216095
  • Title

    Studying on the Factors Affecting Consumer Happiness

  • Author

    Xie Fenghua ; Yao Xianguo

  • Author_Institution
    Coll. of Public Adm., Zhejiang Univ., Hangzhou, China
  • fYear
    2009
  • fDate
    26-28 Dec. 2009
  • Firstpage
    3080
  • Lastpage
    3083
  • Abstract
    We believe that consumption is an important area in people´s lives and is a basic building block in the organization of our society. Basically, we want consumer happiness to represent the pleasure individuals draw from exchanging their money for goods and services. Therefore we stress the importance of the hedonic perspective of consumption by creating the consumer happiness construct. The theoretical developments utilized within the study are drawn from linguistics. The analysis provides evidence that consumer happiness can be affected by brand, service quality, perceived value and consumer involvement. So the companies and marketers can think over the four ways which is got from the study to improve the level of consumer happiness.
  • Keywords
    consumer behaviour; customer satisfaction; brand; consumer happiness; consumer involvement; consumption hedonic perspective; linguistics; perceived value; service quality; Books; Educational institutions; Information science; Mirrors; Reflection; Stress;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Information Science and Engineering (ICISE), 2009 1st International Conference on
  • Conference_Location
    Nanjing
  • Print_ISBN
    978-1-4244-4909-5
  • Type

    conf

  • DOI
    10.1109/ICISE.2009.1146
  • Filename
    5454871