Conducting Anecdote Circles in Organizations

With a shift from industrial economy towards knowledge economy, such intangible assets as knowledge are increasingly playing a predominant role in organizations. How to effectively recognize, transfer and utilize both explicit and tacit knowledge will be crucial for organizations in future growth and market competition. So far, the study of conducting Anecdote Circles in the knowledge management field is still at its early stage. In this paper, the authors conducted an Anecdote Circle in an Australian organization to investigate how knowledge is managed in this organization and how Anecdote Circle can operate to uncover tacit knowledge from individuals and convert it into explicit knowledge. Eventually, the authors will discuss the future work to be done and put forward a framework to illustrate how Anecdote Circles can be integrated into knowledge management.