Title :
Analysis of key features in IPTV service quality model
Author :
Kim, Kwang-Jae ; Shin, Wan-Seon ; Min, Dae-Kee ; Kim, Hyun-Jin ; Yoo, Jin-Sung ; Lim, Hyun-Min ; Lee, Soo-Ha ; Jeong, Yong-Kee
Author_Institution :
Dept. of Ind. & Manage. Eng., Postech, Pohang, South Korea
Abstract :
This paper develops an IPTV service quality model which consists of three layers of features, namely, QoE, QoS and NP. The key features and their relationships are identified via two-phase quality function deployment. The issues on the improvement of the IPTV service quality are also presented.
Keywords :
IPTV; quality function deployment; quality of service; IPTV service quality model; NP; QoE; QoS; network performance; two-phase quality function deployment; Communication industry; Content management; Engineering management; IPTV; Quality function deployment; Quality management; Systems engineering and theory; Taxonomy; Technology management; Telecommunications; IPTV; quality function deployment; service quality;
Conference_Titel :
Industrial Engineering and Engineering Management, 2008. IEEM 2008. IEEE International Conference on
Conference_Location :
Singapore
Print_ISBN :
978-1-4244-2629-4
Electronic_ISBN :
978-1-4244-2630-0
DOI :
10.1109/IEEM.2008.4737938
