Title :
The analysis of relationship between burnout, engagement and firm performance—case study in hospitality industry in China
Author_Institution :
Tourism Coll., HuNan Normal Univ., Changsha, China
Abstract :
The aim of this study was to determine the relationship between burnout, engagement and firm performance of employees in the hospitality industry of ChangSha city in china. A job demands-resources model was used. The results indicated (1) burnout mediated the effort of high job demands on firm performance, (2) work engagement mediated the effects of job resources on firm performance.
Keywords :
hotel industry; human resource management; labour resources; China; firm performance; hospitality industry; hotel industry; job burnout; job demand-resource model; work engagement; Absorption; Cities and towns; Clocks; Continuing education; Educational institutions; Humans; Industrial relations; Occupational stress; Performance analysis; Psychology; Burnout; engagement; job demands-resource model; performance;
Conference_Titel :
Industrial Engineering and Engineering Management, 2008. IEEM 2008. IEEE International Conference on
Conference_Location :
Singapore
Print_ISBN :
978-1-4244-2629-4
Electronic_ISBN :
978-1-4244-2630-0
DOI :
10.1109/IEEM.2008.4737944
