DocumentCode
2224361
Title
The analysis of relationship between burnout, engagement and firm performance—case study in hospitality industry in China
Author
Wu, Lei
Author_Institution
Tourism Coll., HuNan Normal Univ., Changsha, China
fYear
2008
fDate
8-11 Dec. 2008
Firstpage
624
Lastpage
628
Abstract
The aim of this study was to determine the relationship between burnout, engagement and firm performance of employees in the hospitality industry of ChangSha city in china. A job demands-resources model was used. The results indicated (1) burnout mediated the effort of high job demands on firm performance, (2) work engagement mediated the effects of job resources on firm performance.
Keywords
hotel industry; human resource management; labour resources; China; firm performance; hospitality industry; hotel industry; job burnout; job demand-resource model; work engagement; Absorption; Cities and towns; Clocks; Continuing education; Educational institutions; Humans; Industrial relations; Occupational stress; Performance analysis; Psychology; Burnout; engagement; job demands-resource model; performance;
fLanguage
English
Publisher
ieee
Conference_Titel
Industrial Engineering and Engineering Management, 2008. IEEM 2008. IEEE International Conference on
Conference_Location
Singapore
Print_ISBN
978-1-4244-2629-4
Electronic_ISBN
978-1-4244-2630-0
Type
conf
DOI
10.1109/IEEM.2008.4737944
Filename
4737944
Link To Document