DocumentCode
2225234
Title
Automation of e-gov service quality measurement process
Author
Mekovec, R. ; Kelemen, R.
Author_Institution
Fac. of Organ. & Inf., Univ. of Zagreb, Varazdin, Croatia
fYear
2012
fDate
26-28 Jan. 2012
Firstpage
195
Lastpage
199
Abstract
In this paper we present development and usage of new instrument to assess quality of e-service provided by regional government´s web site. We demonstrate the process of defining precise criteria for all measurements, as well as for all quality categories. Due to complexity of final scoring procedure proposed with new assessment instrument, an automate scoring tool that can be used is introduced.
Keywords
Web services; Web sites; government data processing; quality management; automate scoring tool; e-Gov service quality measurement process automation; e-service quality assessment instrument; final scoring procedure; precise criteria; quality categories; regional government Web sites; Electronic government; Europe; Informatics; Instruments; Internet; Web sites;
fLanguage
English
Publisher
ieee
Conference_Titel
Applied Machine Intelligence and Informatics (SAMI), 2012 IEEE 10th International Symposium on
Conference_Location
Herl´any
Print_ISBN
978-1-4577-0196-2
Type
conf
DOI
10.1109/SAMI.2012.6208956
Filename
6208956
Link To Document