Title :
An ubiquitous customer satisfaction survey model on internet
Author :
Tang, J. ; Wang, P.K.
Author_Institution :
Dept. of Inf. Manage., Nat. Taipei Coll. of Bus., Taipei
fDate :
July 31 2008-Aug. 1 2008
Abstract :
Peter Drucker once said, ldquoSatisfying customerspsila needs and winning their dasiasatisfactionpsila and dasialoyaltypsila are the foundation to business.rdquo ISO 9001, widely applied today by many enterprises, specifies the standard of customer satisfaction in Clause 8.2.1, ldquobusiness should monitor information pertain to customerspsila feelings, regardless the business meets the demand of customers, as measurement for quality management system.rdquo As seen, ldquocustomer satisfactionrdquo is indeed crucial to business.
Keywords :
Web services; business data processing; customer satisfaction; data analysis; electronic commerce; ubiquitous computing; B2B; B2C; ISO 9001; Internet; Web service; application service provider; data analysis; ubiquitous customer satisfaction; Application specific processors; Costs; Customer satisfaction; Data analysis; ISO standards; Information management; Internet; Monitoring; Quality management; Statistical analysis;
Conference_Titel :
Ubi-Media Computing, 2008 First IEEE International Conference on
Conference_Location :
Lanzhou
Print_ISBN :
978-1-4244-1865-7
Electronic_ISBN :
978-1-4244-1866-4
DOI :
10.1109/UMEDIA.2008.4570935
