DocumentCode :
2229131
Title :
Mapping TQM-innovation relationship on learning organization: A strategic management perspective
Author :
Chang, Wen-Jung ; Liao, Shu-Hsien ; Tay, Christina ; Wu, Chi-Chuan
Author_Institution :
Dept. of Manage. Sci., Tamkang Univ., Taipei, Taiwan
fYear :
2008
fDate :
8-11 Dec. 2008
Firstpage :
1620
Lastpage :
1624
Abstract :
It is true that the only constant thing in life is continuously changing. Managing change is high priority for continuing education institutes (CEIs), one of knowledge intensive industry (KII) in Taiwan, coping simultaneously with diversified market needs and limited resources. In today¿s business environment, `quality¿ and `innovation¿ are regarded as key resource of competitiveness. However, past researches related to TQM-innovation relationship largely focused on the manufacturing and the services. Besides, they have oversimplified the contextual effects that might bring biased conclusions. In a word, there probably exists a missing linkage somewhere in the so-called `environment-strategy-performance¿ (ESP) chain. Therefore, this study proposes a strategic model named `ESCAPE¿ by modifying the original ESP model to explore the potential gap within the context. After examining the ESCAPE model, this study argues that a learning organization will be the best solution for KII to bridge the gap.
Keywords :
continuing education; educational institutions; innovation management; management of change; strategic planning; change management; continuing education institutes; environment-strategy-performance chain; knowledge intensive industry; learning organization; strategic management; strategic model; Bridges; Context modeling; Continuing education; Couplings; Electrostatic precipitators; Knowledge management; Manufacturing; Resource management; Technological innovation; Total quality management; Innovation; Learning organization; Mapping; Strategic management; TQM;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Industrial Engineering and Engineering Management, 2008. IEEM 2008. IEEE International Conference on
Conference_Location :
Singapore
Print_ISBN :
978-1-4244-2629-4
Electronic_ISBN :
978-1-4244-2630-0
Type :
conf
DOI :
10.1109/IEEM.2008.4738146
Filename :
4738146
Link To Document :
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