Title :
A CRM-Oriented Spare-part Distribution Management System Based on Multi-level Warehouse
Author :
Lingbo, Kong ; Kaichao, Yu ; Pengqian, Yu
Author_Institution :
Fac. of Mech. & Electron. Eng., Kunming Univ. of Sci. & Technol., Kunming, China
Abstract :
With the development of equipment manufacturing industry, the traditional spare-part distribution management is dropped behind correspondingly, the information could not be shared between the enterprise and the distribution units, which bring a series of problems. The paper introduced a spare-part distribution management system through the CRM bus. Designed the main framework of the system, and analyzed the key integration technologies simply. The application of the system is significative to some manufacturing enterprises.
Keywords :
customer relationship management; machinery production industries; maintenance engineering; production equipment; warehousing; CRM bus; customer relationship management; distribution unit; equipment manufacturing industry; manufacturing enterprise; multilevel warehouse; spare-part distribution management; CRM; ERP; distributiont; integration; multi-level warehouse;
Conference_Titel :
Information Management, Innovation Management and Industrial Engineering (ICIII), 2010 International Conference on
Conference_Location :
Kunming
Print_ISBN :
978-1-4244-8829-2
DOI :
10.1109/ICIII.2010.563
