Title :
Study on the Influence of Job Pressure on Staffs´ Study Orientation in Service Industry
Author :
Wei, Yu ; Yan, Zhang
Author_Institution :
Shandong Univ. of Finance, Jinan, China
Abstract :
Staffs´ perceived work pressure has complex influence on their performance. Empirical study indicates that work pressure can increase staffs´ emotional labor and job burnout significantly, lead to emotional burnout and then affect study orientation negatively. So managers in service industry should pay attention to pressure management, adopt humanity methods to reduce staffs´ emotional labor and job burnout for the purpose of improving staffs´ input and study efficiency.
Keywords :
service industries; emotional burnout; emotional labor; job burnout; job pressure; perceived work pressure; pressure management; service industry; study orientation; emotional labor; job burnout; study orientation; work pressure;
Conference_Titel :
Information Management, Innovation Management and Industrial Engineering (ICIII), 2010 International Conference on
Conference_Location :
Kunming
Print_ISBN :
978-1-4244-8829-2
DOI :
10.1109/ICIII.2010.599