Title :
A Fuzzy AHP and BSC Approach for Evaluating Performance of a Software Company Based on Knowledge Management
Author :
Wang, Yanan ; Xia, Qingfu
Author_Institution :
Coll. of Economic & Manage., Hebei Univ. of Sci. & Technol., ShiJiaZhuang, China
Abstract :
The objective of this study is to construct an balanced scorecard (BSC) based on knowledge management and the fuzzy analytic hierarchy process (FAHP) for evaluating an software companies. The BSC concept is applied to define the hierarchy with four major perspectives (i.e. financial, customer, internal business process, and learning and growth), and performance indicators are selected for each perspective. A fuzzy AHP (FAHP) approach is then proposed in order to determine weight. The results provide guidance to software companies regarding strategies for improving department performance.
Keywords :
DP industry; fuzzy set theory; knowledge management; software houses; balanced scorecard; department performance; fuzzy analytic hierarchy process; knowledge management; performance evaluation; performance indicators; software company; Advertising; Communication system control; Companies; Costs; Educational institutions; Knowledge management; Knowledge transfer; Marketing and sales; Software performance; Technology management;
Conference_Titel :
Information Science and Engineering (ICISE), 2009 1st International Conference on
Conference_Location :
Nanjing
Print_ISBN :
978-1-4244-4909-5
DOI :
10.1109/ICISE.2009.38
