DocumentCode
2235511
Title
Notice of Retraction
Customer Satisfaction Degree Evaluation Based on Rough Set Theory and Matter Elements Model
Author
Zhou Qingyuan
Author_Institution
Sch. of Econ. & Manage., Jiangsu Teachers Univ. of Technol., Changzhou
fYear
2009
fDate
24-25 April 2009
Firstpage
224
Lastpage
227
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
To evaluate customer satisfaction also can help enterprises to understand and analyses their own weaknesses, promote the operational mechanisms reform of enterprises, help enterprises to work out correct development strategy and market policy, more reasonable distribute limited resources of enterprises, possibly improve effectiveness of customer satisfaction strategy in a greatest extent. The evaluation model of customer satisfaction is the key issue for enterprises to evaluate their customer satisfaction. In this paper, first of all, The RST is a fairly new methodology developed for dealing with imprecise, uncertain, and vague information. We use RST to determinate the weight of indexes for customer satisfaction, on the basis of matter element comprehensive evaluation model, the customer satisfaction degree is evaluated, at last, a numerical example illustrated the correctness of our method.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
To evaluate customer satisfaction also can help enterprises to understand and analyses their own weaknesses, promote the operational mechanisms reform of enterprises, help enterprises to work out correct development strategy and market policy, more reasonable distribute limited resources of enterprises, possibly improve effectiveness of customer satisfaction strategy in a greatest extent. The evaluation model of customer satisfaction is the key issue for enterprises to evaluate their customer satisfaction. In this paper, first of all, The RST is a fairly new methodology developed for dealing with imprecise, uncertain, and vague information. We use RST to determinate the weight of indexes for customer satisfaction, on the basis of matter element comprehensive evaluation model, the customer satisfaction degree is evaluated, at last, a numerical example illustrated the correctness of our method.
Keywords
customer satisfaction; rough set theory; customer satisfaction degree evaluation; development strategy; market policy; matter elements model; operational mechanism; rough set theory; Conference management; Customer satisfaction; Industrial economics; Information analysis; Management information systems; Market opportunities; Psychology; Resource management; Set theory; Technology management; Customer Satisfaction degree; Matter Elements Synthetical Evaluation.; Rough set theory;
fLanguage
English
Publisher
ieee
Conference_Titel
Industrial and Information Systems, 2009. IIS '09. International Conference on
Conference_Location
Haikou
Print_ISBN
978-0-7695-3618-7
Type
conf
DOI
10.1109/IIS.2009.45
Filename
5116339
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