An applied research of the multi-level fuzzy evaluation method in the taxi passenger satisfaction evaluation

The limitation of the existing customer satisfaction evaluation methods was pointed out based on a comprehensive analysis of traditional methods. To resolve the problem, a multi-stage fuzzy evaluation was proposed and applied to passenger satisfaction evaluation. Furthermore, the way how to apply the method of fuzzy evaluation to passenger satisfaction evaluation was discussed based on deep research. Moreover, the suitability of the three kinds of fuzzy evaluation methods was evaluated in the passenger satisfaction evaluation.