DocumentCode
2246073
Title
Automatic speech recognition for network call routing
Author
Krasinski, Daniel J. ; Sukkar, Rafrd A.
Author_Institution
AT&T Bell Labs., Naperville, IL, USA
fYear
1994
fDate
26-27 Sep 1994
Firstpage
157
Lastpage
160
Abstract
AT&T has introduced a network call routing service that uses automatic speech recognition (ASR) to let callers select from a menu of choices by voice. The requirements of the service posed a number of challenges for the technology to meet. The paper describes the evolution of the service over time and discusses a number of key issues and how they were addressed
Keywords
hidden Markov models; speech recognition; telecommunication computing; telecommunication network routing; telephone networks; telephony; AT&T; automatic speech recognition; menu; network call routing; service; Automatic speech recognition; Cepstral analysis; Detectors; Hidden Markov models; Routing; Software architecture; Speech processing; Speech recognition; Switches; Vocabulary;
fLanguage
English
Publisher
ieee
Conference_Titel
Interactive Voice Technology for Telecommunications Applications, 1994., Second IEEE Workshop on
Conference_Location
Kyoto
Print_ISBN
0-7803-2074-3
Type
conf
DOI
10.1109/IVTTA.1994.341521
Filename
341521
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