Title :
A multimodal consumer information server with IVR menu
Author :
Damhuis, Martin ; Peeters, Marc ; Boves, Louis
Author_Institution :
R. PTT Netherlands NV, Leidschendam, Netherlands
Abstract :
The paper describes the development of a fully automatic multimodal information system for the consumer market. The system will be able to provide information on a large number of topics via a single telephone number. The eventual system will integrate interactive voice response, speech recognition, speaker verification, direct dial in, calling line identification, facsimile and electronic mail. The present version is limited to DTMF input and voice and facsimile output. The architecture of the system described in the paper allows successive addition of other technologies
Keywords :
electronic mail; facsimile; information retrieval systems; interactive systems; natural language interfaces; public information systems; speaker recognition; speech recognition; telephony; DTMF input; IVR menu; architecture; calling line identification; consumer market; direct dial in; electronic mail; facsimile; interactive voice response; multimodal consumer information server; speaker verification; speech recognition; telephone number; Databases; Electronic mail; Facsimile; Information retrieval; Information systems; Loudspeakers; Network servers; Speech recognition; Speech synthesis; Telephony;
Conference_Titel :
Interactive Voice Technology for Telecommunications Applications, 1994., Second IEEE Workshop on
Conference_Location :
Kyoto
Print_ISBN :
0-7803-2074-3
DOI :
10.1109/IVTTA.1994.341542
