A multimodal consumer information server with IVR menu

Author

Damhuis, Martin ; Peeters, Marc ; Boves, Louis

Author_Institution

R. PTT Netherlands NV, Leidschendam, Netherlands

fYear

1994

fDate

26-27 Sep 1994

Firstpage

73

Lastpage

76

Abstract

The paper describes the development of a fully automatic multimodal information system for the consumer market. The system will be able to provide information on a large number of topics via a single telephone number. The eventual system will integrate interactive voice response, speech recognition, speaker verification, direct dial in, calling line identification, facsimile and electronic mail. The present version is limited to DTMF input and voice and facsimile output. The architecture of the system described in the paper allows successive addition of other technologies

Keywords

electronic mail; facsimile; information retrieval systems; interactive systems; natural language interfaces; public information systems; speaker recognition; speech recognition; telephony; DTMF input; IVR menu; architecture; calling line identification; consumer market; direct dial in; electronic mail; facsimile; interactive voice response; multimodal consumer information server; speaker verification; speech recognition; telephone number; Databases; Electronic mail; Facsimile; Information retrieval; Information systems; Loudspeakers; Network servers; Speech recognition; Speech synthesis; Telephony;

fLanguage

English

Publisher

ieee

Conference_Titel

Interactive Voice Technology for Telecommunications Applications, 1994., Second IEEE Workshop on

Conference_Location

Kyoto

Print_ISBN

0-7803-2074-3

Type

conf

DOI

10.1109/IVTTA.1994.341542

Filename

341542