A Strategy for Knowledge Management in E-Government

Knowledge management has become increasingly critical for the success of governments in this emerging era of e-government. As government activities increasingly shift to the web, the challenge facing government administration is providing quality services by responding observantly to the needs of the public. A good knowledge management strategy can help achieve this goal. Therefore, it is important to understand how governments can successfully implement knowledge management programs that will help them to gain citizenry satisfaction and expectations. This paper identifies knowledge management strategies in e-government. It will demonstrate how governments can benefit by adopting strategies that harness the potential of knowledge management technologies to transform their e-business activities and provide an overview of the driving and impeding forces that help and hinder proper deployment of knowledge management strategies in e-government. At the same time approaches and implementation issues which are integrating knowledge management into e-government activities are described.