Integrating Focal Determinants of Service Fairness into Post-Acceptance Model of IS Continuance in Cloud Computing

Author

Lawkobkit, Montri ; Speece, Mark

Author_Institution

Dhurakij Pundit Univ., Bangkok, Thailand

fYear

2012

fDate

May 30 2012-June 1 2012

Firstpage

49

Lastpage

55

Abstract

This study integrates the focal determinants of service fairness into a post-acceptance model of information system continuance. This study added structural and social service fairness constructs based on Greenberg´s (1993) focal determinants of organizational justice. The research model seeks to be useful in predicting satisfaction, which enhances continued usage of an IS. The results show that perceived usefulness and satisfaction influence continuance intention, as the post-acceptance model predicts. Structural service fairness significantly enhances satisfaction. However, social service fairness is not significant.

Keywords

cloud computing; customer satisfaction; information systems; organisational aspects; social aspects of automation; Greenberg´s focal determinants; cloud computing; continued IS usage; customer satisfaction prediction; information system continuance intention; organizational justice; perceived usefulness; post-acceptance model prediction; social service fairness constructs; structural service fairness constructs; Cloud computing; Computational modeling; Context; Customer satisfaction; Organizations; Taxonomy; information system use; post-acceptance model; satisfaction; structural and social service fairness;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer and Information Science (ICIS), 2012 IEEE/ACIS 11th International Conference on

Conference_Location

Shanghai

Print_ISBN

978-1-4673-1536-4

Type

conf

DOI

10.1109/ICIS.2012.63

Filename

6211076