Title :
Change Risk Expert: Leveraging advanced classification and risk management techniques for systematic change failure reduction
Author :
Güven, Sinem ; Barbu, Catalin Mihai ; Husemann, Dirk ; Wiesmann, Dorothea
Author_Institution :
IBM T. J. Watson Res. Center, Hawthorne, NJ, USA
Abstract :
This application track paper describes the Change Risk Expert (CRE) tool, which is designed to help reduce change failure rates. CRE assists Change Requesters to adequately plan changes by semi- automatically classifying change tickets, by informing about past failure rates and reasons, by systematically managing change risks, and by providing standard change implementation plans.
Keywords :
management of change; pattern classification; risk management; system recovery; CRE; change requesters; change risk expert tool; change risk management techniques; change ticket classification; classification management techniques; failure rates; failure reasons; standard change implementation plans; systematic change failure reduction; Best practices; Computer bugs; Context; Planning; Real time systems; Risk management; Standards;
Conference_Titel :
Network Operations and Management Symposium (NOMS), 2012 IEEE
Conference_Location :
Maui, HI
Print_ISBN :
978-1-4673-0267-8
Electronic_ISBN :
1542-1201
DOI :
10.1109/NOMS.2012.6211995
