CARMA: Complete autonomous responsible management agents for telecommunications and inter-cloud services

The continuing rise in telecommunication and cloud services usage is matched by an increased complexity in maintaining adequate performance management. To combat this complexity, researchers and telecommunication companies are exploring a variety of management strategies to leverage their individual infrastructures to provide better performance and increased utilisation. We extend these strategies by addressing the complexities that arise through the interaction of multiple telecommunication and cloud providers when providing a modern complex service. Our overall aim is for the management to accept responsibility for the complex service in an open marketplace. Responsibility is, firstly, defined by aiming to cover the totality of modern complex services, managing both the connectivity and virtual infrastructure. Secondly, responsibility is defined as managing risk and resilience in the provisioning and operation of the complex service. With these aims, we are working towards a bundled service provider agent architecture, which can negotiate on the open service market. This approach aims to also optimise the utilisation of the providers infrastructure while reducing the risk of failure to users through total service management. We present the specification, design and simulation of the Complete Autonomous Responsible Management Agents (CARMA) in a marketplace environment.