Measurement and the evaluation of I.T. investments

Author

Simmons, Pamela

Author_Institution

Swinburne Univ. of Technol., Melbourne, Vic., Australia

fYear

1994

fDate

24-26 Oct 1994

Firstpage

74

Lastpage

83

Abstract

The use of purely economic measures to quantify the benefits that result from an investment in IT provides an explanation as to why there is little evidence of a link between IT investment and improved business performance. The study reported in this paper explored the extent to which non-financial benefits influence IT investment decisions. A multidimensional framework of benefits and measures was validated using data from 25 projects it provides a useful model for the analysis and measurement of benefits and is not dependent on a specific process to justify IT investments. It includes operational measures which are linked to the organisation´s main business drivers and these can be monitored after implementation to assist the business management make the organisational changes that are required if the full business benefits are to be achieved

Keywords

commerce; investment; office automation; IT investment; business; business benefits; business management; business performance; economic measures; information technology investment; nonfinancial benefits; organisational change; Australia; Information technology; Investments; Marketing management; Monitoring; Multidimensional systems; Performance analysis; Project management; Q measurement; Software measurement;

fLanguage

English

Publisher

ieee

Conference_Titel

Software Metrics Symposium, 1994., Proceedings of the Second International

Conference_Location

London

Print_ISBN

0-8186-5865-7

Type

conf

DOI

10.1109/METRIC.1994.344226

Filename

344226