Implementing a outsourced technology infrastructure

Modern businesses need significant telecommunications and computing capability to succeed in these days of extreme cost pressure due to globalization. To be successful, it is often necessary to use other business trends like outsourcing of non-critical and, sometimes, even mission-critical functions to meet cost requirements to be competitive in the global market. This paper illustrates some of the planning, design, implementation and staff development issues related to one such a strategy in a multi-year project designed to implement a new enterprise architecture in the North and South America region as part of a larger global effort (Europe, America, Asia). This effort involved realigning staff and external contract resources to match a new business model based upon a strategy to use the services now provided by the public Internet.