DocumentCode :
2281452
Title :
Developing flexible service portals
Author :
Liver, Beat ; Braun, Jeannette ; Rentsch, Beatrix ; Roth, Peter
Author_Institution :
Credit Suisse, Zurich, Switzerland
fYear :
2005
fDate :
19-22 July 2005
Firstpage :
570
Lastpage :
573
Abstract :
Business processes that need consistency and flexibility require flexible workflows. This paper outlines first our methodology for designing and implementing such flexible service business processes. Second, it discusses tools to ease the specification and re-use of flexible service processes. Finally, it presents the methodology process. This process is the result of applying a framework of business process management to our methodology. Our methodology and its process were developed in a consulting project. For our client, the proposed change was a radical development process reengineering, for which we identified the key success soft-factors first. Then we developed the methodology process, which we also applied up to a certain step ourselves in the consulting project.
Keywords :
business process re-engineering; formal specification; portals; workflow management software; business process management; flexible service portals; radical development process reengineering; Business process re-engineering; Costs; Design methodology; Engines; Portals; Process design; Standardization; Time factors; Usability; User interfaces;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
E-Commerce Technology, 2005. CEC 2005. Seventh IEEE International Conference on
Print_ISBN :
0-7695-2277-7
Type :
conf
DOI :
10.1109/ICECT.2005.38
Filename :
1524111
Link To Document :
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