Customer-focused initiative management: Reengineering the process

The authors discuss the evolution of project management by Bellcore from a service specific focus to a strategic initiative focus. They consider the evolution of the project planning management and tracking (PPMT) system into P++, a system that provides a comprehensive framework for managing Bellcore technical functions, both strategic and tactical. The PPMT was created to manage software projects and the staff working on those projects. By employing the full ranges of features within P++, Bellcore can successfully manage the transition from a customer focus based on separate deliverables, to one based on strategic initiatives