SPIRIT: Service for providing infrastructure recommendations for IT

We present SPIRIT, a Service for Providing Infrastructure Recommendations for Information Technology. SPIRIT allows maintenance support providers for small-to-medium businesses (SMBs) to recommend solutions which are standardized (SMBs usually cannot afford customized IT solutions), flexible (accommodating as much as possible the customer\´s existing IT environment), and cost-effective (minimizing the cost of upgrading the customer\´s environment). SPIRIT works by first aligning the customer\´s IT infrastructure with a "template" describing the best practices recommended by the maintenance support provider. Then, the aligned environment can be upgraded by choosing from a standard set of well understood, highly automated (and therefore economical) options. In this paper we present the framework of our solution.