Service oriented architecture design using SOMA for optimizing public satisfaction in government agency: Case study: BPN - National Land Authority of Indonesia

Service oriented architecture (SOA) enables organizations to easily integrate systems, data, and business processes. Implementation of SOA solution in private sector is widely used and successfully proven to increase their profit. But there are different challenge in public sector which is not profit oriented and has different business model. In public sector, user satisfaction on government agencies is one of common indicator to measure quality of public service. This paper presents SOA solution for public sector using SOMA to conduct a service integration for optimizing public satisfaction. We also combined SWOT and Porter´s Value Chain to support business modelling analysis. The result shows that there is a simplicity and feasibility for users to access the service after SOA integration, which improves user satisfaction.