Title :
Identifying learning difficulties based on email responses of technologically-impoverished users
Author :
Rubens, Philip ; Southard, Sherry
Author_Institution :
East Carolina Univ., Greenville, NC, USA
Abstract :
This presentation and report offers a methodology for assessing communication interactions that can be used to help improve course content, delivery, resources, and support. As such it can be used in an academic or training setting, as well as in the design and maintenance of help systems. By applying the methodology over time, designed and educators should be able to identify problems as they emerge and react to them in a timely manner.
Keywords :
computer aided instruction; educational courses; electronic mail; help systems; communication interactions; email responses; help systems; learning difficulty identification; technologically-impoverished users; training; Appropriate technology; Books; Communications technology; Continuing education; Design methodology; Distance learning; Educational technology; Personnel; Professional communication; Technology planning;
Conference_Titel :
Professional Communication Conference, 2003. IPCC 2003. Proceedings. IEEE International
Print_ISBN :
0-7803-7949-7
DOI :
10.1109/IPCC.2003.1245495
