Title :
The Waiter Game: Structure and Development of an Hospitality Training Game
Author :
Cantoni, Lorenzo ; Kalbaska, Nadzeya
Author_Institution :
Univ. della Svizzera Italiana (USI), Lugano, Switzerland
Abstract :
The paper presents the Waiter Game, an online training tool, which has been developed to support the training activity of young learners in a hospitality professional school. The structure of the game as well as all the steps taken to develop its prototype is presented in detail. While many argue that simulations can be useful in the tourism and hospitality industry, not many applications for low level employees have been found, neither a consistent model to develop such applications. This paper is a first attempt in that direction.
Keywords :
computer based training; computer games; travel industry; hospitality industry; hospitality professional school; hospitality training game development; online training tool; tourism; waiter game; young learners training activity support; Communication system operations and management; Computational modeling; Decision making; Financial management; Game theory; Human resource management; Industrial training; Management training; Marketing management; Predictive models; eLearning; eTourism; methodology design; tourism and hospitality trainings; training game;
Conference_Titel :
Games and Virtual Worlds for Serious Applications (VS-GAMES), 2010 Second International Conference on
Conference_Location :
Braga
Print_ISBN :
978-1-4244-6331-2
Electronic_ISBN :
978-1-4244-6332-9
DOI :
10.1109/VS-GAMES.2010.22
