A performance system based on the balanced scorecard approach for measuring performance in a business environment

Businesses today are succeeding and growing by better understanding their customers´ needs and aligning their operational processes that effectively service the customers. They are creating work processes and methods that are well linked and well operated. Utilizing a system of performance measures, they also are focusing on non-financial indicators to take advantage of key internal and external opportunities and responding to them swiftly. Beyond incremental gains, they are realizing dramatic gains in the critical areas affecting customer satisfaction, cycle time, cost, responsiveness and quality. This paper provides the reader with the architectural design and a detailed technical specification of the performance system. The proposed platform enables the implementation of performance systems on top of preexisting, already running, information and workflow systems that support the daily business of the enterprise. The performance system is a Web-based application that covers the functions needed to create a performance data mall, measurement tools and associated visual interfaces. It is developed using the Microsoft Active Server Pages technology. The data mall is implemented in an MS Set Server 7.0, which is accessed through Active Data Objects (ADO) 2.1