A Knowledge Management Process Using Social Networks

This case study describes the effects of using a Web Based Social Network (WBSN) approach to Knowledge Management in a Brazilian software development organization. During this work it was proposed a Knowledge Management process, with some metrics related to its phases. These metrics have been monitored since January 2008 and have been analyzed in order to verify the efficiency of this approach. In order to give a better understanding of the concepts related to Social Networks and Knowledge Management, it is presented a brief introduction to each one of them, including an evaluation of existing Knowledge Management approaches.