DocumentCode
2309813
Title
A Knowledge Management Process Using Social Networks
Author
Costa, Ricardo A. ; Meira, Silvio R L ; Silva, Edeilson M. ; Ribeiro, Rafael A.
Author_Institution
C.E.S.A.R Centra de Estudos e Sist. Avancados do Recife, Recife, Brazil
fYear
2009
fDate
5-7 Oct. 2009
Firstpage
154
Lastpage
160
Abstract
This case study describes the effects of using a Web Based Social Network (WBSN) approach to Knowledge Management in a Brazilian software development organization. During this work it was proposed a Knowledge Management process, with some metrics related to its phases. These metrics have been monitored since January 2008 and have been analyzed in order to verify the efficiency of this approach. In order to give a better understanding of the concepts related to Social Networks and Knowledge Management, it is presented a brief introduction to each one of them, including an evaluation of existing Knowledge Management approaches.
Keywords
Internet; knowledge management; organisational aspects; social networking (online); software engineering; Brazilian software development organization; WBSN; Web based social network; knowledge management; Corporate Social Networks; Knowledge Management; Metrics;
fLanguage
English
Publisher
ieee
Conference_Titel
Sistemas Colaborativos (SBSC), 2009 Simposio Brasileiro de
Conference_Location
Fortaleza, Ceara
Print_ISBN
978-1-4244-5292-7
Electronic_ISBN
978-0-7695-3918-8
Type
conf
DOI
10.1109/SBSC.2009.14
Filename
5460503
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