Title :
Rhetorical considerations for the humanization of online help
Author :
Brooksbank, Patricia
Author_Institution :
Northern Telecom Electron. Ltd., Ottawa, Ont., Canada
fDate :
28 Sep-1 Oct 1994
Abstract :
Human interaction with computers, in spite of the widespread use of online help, is often frustrating and unproductive. Why? Because the focus has been on the technology, not on the rhetorical nature of humans. By observing how users engage in dialogue with other people and with computers, interface designers may get closer to designing more effective computer tools, tools much better suited to human action
Keywords :
human factors; systems analysis; user interfaces; computer tools; human action; human computer interaction; interface designers; online help; rhetorical considerations; Computer interfaces; Context; Educational institutions; Home computing; Humans; Natural languages; Software design; Speech; Telecommunication computing; Usability;
Conference_Titel :
Professional Communication Conference, 1994. IPCC '94 Proceedings. Scaling New Heights in Technical Communication., International
Conference_Location :
Banff, Alta.
Print_ISBN :
0-7803-1936-2
DOI :
10.1109/IPCC.1994.347498
