An approach for QoS measure of web service with multifactor support

Reliability of quality of service (QoS) is critical for service customers to select suitable web services for business applications in open web environment. However, since QoS attributes often are influenced by several factors, it is very difficult to obtain reliable QoS measure. Although some solutions have been proposed, the existing approaches are cumbersome and cannot convincingly measure QoS. In this paper based on our previous work, we propose a QoS measure approach of web service with multifactor support. The core key of this approach is to take the three factors service providers, the context of customers and historical statistics into QoS measure. The experimental results demonstrate that our approach can provide reliable QoS measure for customers.