A Model of Evaluating E-Government Service Capability Based on Fuzzy Linguistic Approach

Author

Zhou Ping

Author_Institution

Sch. of Inf. Technol., JiangXi Univ. of Finance & Econ., Nanchang

fYear

2009

fDate

23-24 May 2009

Firstpage

1

Lastpage

5

Abstract

One of the main goals of e-government is increasing government service capability (GSC). GSC evaluation is a required work with strategic significance. The objective of this study is to investigate a fuzzy multiple attributes decision-making model for evaluating GSC. A framework for evaluating GSC is presented, which includes two parts, one is an evaluation hierarchy with attributes, the other a judgment matrix model with two dimensions to identify the evaluation results of GSC. A fuzzy linguistic approach is proposed to evaluate the GSC of e-governments. The evaluation results of GSC obtained through the proposed approach are objective and unbiased. Through evaluation result of GSC, managers could judge the necessity to improve the GSC and determine which dimension of GSC is the most needed direction to improve.

Keywords

decision making; fuzzy set theory; government data processing; matrix algebra; E-government service capability; fuzzy linguistic approach; fuzzy multiple attributes decision-making model; judgment matrix model; Additives; Communications technology; Decision making; Electronic government; Finance; Fuzzy set theory; Humans; Information technology; Social factors;

fLanguage

English

Publisher

ieee

Conference_Titel

E-Business and Information System Security, 2009. EBISS '09. International Conference on

Conference_Location

Wuhan

Print_ISBN

978-1-4244-2909-7

Electronic_ISBN

978-1-4244-2910-3

Type

conf

DOI

10.1109/EBISS.2009.5137876

Filename

5137876