A Study of the One-Stop E-Government Application Model

The need for a client-centered approach in government was originally asserted in the context of the New Public Management movements and has had a decisive influence on the E-government arena. One-stop government accomplishes client center by integrating services from the client perspective, either by coordinating processes at the front of office or by integrating them at the back-office. E-government is the organic combination of information technology and government management function. From the point of service integration, One-stop E-government service integration can take CRM as the idea, VO as the method and TQM as the guarantee. Then, following such a principle of making the application convenient, making the examining and approving declined, making the transaction normative and making disposal transparent, One-stop E-government application model and its function are put forward based on the combination of above-mentioned CRM, TQM and VO.