• DocumentCode
    2331824
  • Title

    E-commerce Performance Assessment Research Based on the D-S Theory and the Balanced Score Card Method

  • Author

    Liu, Peide ; Du, Zhengwei

  • Author_Institution
    Inf. Manage. Sch., Shandong Economic Univ., Jinan
  • fYear
    2008
  • fDate
    20-20 Nov. 2008
  • Firstpage
    120
  • Lastpage
    123
  • Abstract
    Performance assessment is an important component of enterprisespsila strategy implementation and control. This paper proposed an E-commerce performance assessment method based on the D-S theory and the Balanced Score Card (BSC) method. With the BSC method, this paper analyzes the primary factors which should be considered to assess an E-commerce companypsilas performance from four aspects: the enterprise operating ability, the exterior customer relations, the Staff´s growth degree and the financial aspects. Also, this paper establishes the E-commerce performance assessment indicator system, and then establishes the performance assessment inference model with D-S theory method. Finally, this paper proves this methodpsilas usability through an example analysis.
  • Keywords
    customer relationship management; electronic commerce; D-S theory; balanced score card method; customer relations; e-commerce; enterprise strategy control; enterprise strategy implementation; performance assessment; Appraisal; Data processing; Electronic commerce; Engineering management; Information management; Information technology; Performance analysis; Seminars; Technology management; Usability; Balanced Score Card; D-S theory; E-commerce; performance assessment;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Future Information Technology and Management Engineering, 2008. FITME '08. International Seminar on
  • Conference_Location
    Leicestershire, United Kingdom
  • Print_ISBN
    978-0-7695-3480-0
  • Type

    conf

  • DOI
    10.1109/FITME.2008.149
  • Filename
    4746456