DocumentCode
2331824
Title
E-commerce Performance Assessment Research Based on the D-S Theory and the Balanced Score Card Method
Author
Liu, Peide ; Du, Zhengwei
Author_Institution
Inf. Manage. Sch., Shandong Economic Univ., Jinan
fYear
2008
fDate
20-20 Nov. 2008
Firstpage
120
Lastpage
123
Abstract
Performance assessment is an important component of enterprisespsila strategy implementation and control. This paper proposed an E-commerce performance assessment method based on the D-S theory and the Balanced Score Card (BSC) method. With the BSC method, this paper analyzes the primary factors which should be considered to assess an E-commerce companypsilas performance from four aspects: the enterprise operating ability, the exterior customer relations, the Staff´s growth degree and the financial aspects. Also, this paper establishes the E-commerce performance assessment indicator system, and then establishes the performance assessment inference model with D-S theory method. Finally, this paper proves this methodpsilas usability through an example analysis.
Keywords
customer relationship management; electronic commerce; D-S theory; balanced score card method; customer relations; e-commerce; enterprise strategy control; enterprise strategy implementation; performance assessment; Appraisal; Data processing; Electronic commerce; Engineering management; Information management; Information technology; Performance analysis; Seminars; Technology management; Usability; Balanced Score Card; D-S theory; E-commerce; performance assessment;
fLanguage
English
Publisher
ieee
Conference_Titel
Future Information Technology and Management Engineering, 2008. FITME '08. International Seminar on
Conference_Location
Leicestershire, United Kingdom
Print_ISBN
978-0-7695-3480-0
Type
conf
DOI
10.1109/FITME.2008.149
Filename
4746456
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