Walking and talking-sharing best practice

Moving towards more communication intensive organizations where work tends to become more mobile there is a growing need to support learning among knowledge workers. This paper reports on a study of a group of knowledge workers, working both closely together and sometimes geographically separated was carried out in order to find out how and when learning took place and when the need for learning was obvious and perhaps not satisfied. The interviews and observations indicated that the need for more flexible learning possibilities exceeds the ones provided. The results from the study are analyzed and discussed, after which we suggest pointers for design divided into the categories: walking around, around meetings, formalizing intuition and sharing feelings.