Title :
Email reply prediction: Unsupervised leaning approach
Author :
Ayodele, Taiwo ; Zhou, Shikun
Author_Institution :
Dept. of Electron. & Comput. Eng., Univ. of Portsmouth, Portsmouth
Abstract :
With the ever increasing popularity of emails, email over-load and prioritization becomes a major problem for many email users. Users spend a lot of time reading, replying and organizing their emails. To help users organize their email messages, we propose a new framework to help organised and prioritized email better; email reply prediction. The goal is to provide concise, highly structured and prioritized emails, thus saving the user from browsing through each email one by one and help to save time. In this paper, we discuss the features used to differentiate emails, show promising initial results with unsupervised machine learning model, and outline future directions for this work.
Keywords :
electronic mail; unsupervised learning; email reply prediction; interrogative words; unsupervised machine learning model; Asynchronous communication; Data mining; Electronic mail; Information management; Logistics; Machine learning; Organizing; Performance analysis; Postal services; Predictive models; Email reply prediction; emails; interrogative words; questions; require reply;
Conference_Titel :
Digital Information Management, 2008. ICDIM 2008. Third International Conference on
Conference_Location :
London
Print_ISBN :
978-1-4244-2916-5
Electronic_ISBN :
978-1-4244-2917-2
DOI :
10.1109/ICDIM.2008.4746844