Title :
Quality evaluation system of website information services management: A comparison between ITIL and CSI
Author_Institution :
Dept. of Comput. Sci., Huangshi Inst. of Technol., Huangshi, China
Abstract :
It is very apparent to find out the advantages and limitations of ITIL and the CSI Quality Evaluation System of Website Information Services Management. This research compared and synthesized the two, complemented each other, the establishment of a more comprehensive and systematic Quality Evaluation System of Website Information Services. Not only through "self-assessment" of the data we known their own lack, then improved; can also through "peer assessment", obtained their own invisible inadequacies and proposed, actively absorbed and reasonably adopted, to made the Website, Information Services Management move closer to users.
Keywords :
Web sites; customer satisfaction; information services; quality of service; CSI; ITIL; Information Technology Infrastructure Library; Website information services management; customer satisfaction index; data self-assessment; peer assessment; quality evaluation system; service quality; Customer satisfaction; Indexes; Information services; Quality management; Robots; Standards; System analysis and design; Evaluation System; Information Service; Satisfaction Level; Service Management; Service Quality;
Conference_Titel :
Robotics and Applications (ISRA), 2012 IEEE Symposium on
Conference_Location :
Kuala Lumpur
Print_ISBN :
978-1-4673-2205-8
DOI :
10.1109/ISRA.2012.6219303
