Towards ISO interface protocol for interactive multimedia intelligent terminals

A multimedia-“ISO-Application Layer” Interface for interactions, via services called Input/Output Services, between desktop applications and voice terminals is presented in this paper. Input/Output services allow computer applications to provide users with enhanced services by exploitation of the characteristics of a variety of telephony device types. This is by interacting with a switch-based software object, called Information-Path, associated with the device that allows input to be received from the device and output to be sent to the device. A Standard specification for such an interface may be developed by ANSI (American National Standards Institute) Tl Committee, ECMA (European Computer Manufacturers Association) TC32-TG11, or ITU/TSS (formerly CCITT) IN (Intelligent Networks) Group.