On stimulus for citizens’ use of e-government services

The paper presents the desk research on interdependences between individual use of e-government services and group of selected socio-economic indicators, results from public opinion polls on S&T, and work requirements in EU27 countries. We identified six distinct groups of indicators that are significantly correlated with use of e-government services: national innovativeness and competitiveness, regular use of Internet, demanding and autonomous work, interest in innovations and S&T, data protection and security and personal trust. Among others, research opens questions about possible role of social capital in public acceptance of e-governments services. Deeper insight into interdependences between studied indicators also reveals that old EU15 and the new EU member states in some cases demonstrate different behavior patterns.