Formalising the software evaluation process

Software process evaluation is an essential activity for improving software development in an organisation. Actually there is a need for a formalised method of evaluation that encompasses all the factors that affect software production. If a software process evaluation is to faithfully reflect the current status of an organisation, it must also consider the assessment of other factors. A formalised method of evaluation is presented that jointly assesses the three essential factors in software production: processes, technology and human resources. The aim behind this is to provide a solution to the main shortcomings of current software process evaluation methods: partiality of the evaluated factors and non-formalisation of the evaluation processes. Experimentation in various organisations has proven the adequacy of the proposed method for obtaining results that accurately portray the current status of the organisation´s software process