Adding Service Engineering and Management to a Software Engineering Program

This paper describes the rationale and an incremental approach to introduce a new curriculum in the area of service management and engineering. This is done in the context of an existing software engineering and information system program. So the total cost of the new curriculum is not high. The approach, with relatively low start-up costs, is suitable for small departments. As with any new programme or degree there is a problem of getting the concepts known in the marketplace. The School of IT in initiating this programme is actively working with several organizations to promote the ideas to potential employees and students.